About Me

Professional Summary

Sr. Technical Engineer/ SCCM Administrator with expertise in enterprise software management. Customer-oriented with savvy technical skills. Able to quickly learn new technology, master advanced skills, and apply experience to streamline user workflows and processes.

Technical Skills

• SCCM Administration, Packaging, Query Building, Compliance, Software Metering, OSD, Server & Client side troubleshooting
• Casper Administration, Packaging, Imaging
• Scripting (PowerShell, Batch file, Auto IT, Apple Shell script)
• Windows XP/7/8, Windows Server 2003/2008/2012, Mac OS, iOS, Android
• Virtualization technologies (ESXi, Hyper-V)
• Data Encryption (Sophos, Checkpoint, Bitlocker, FileVault2)
• Imaging (SCCM OSD, Casper, Ghost)

SCCM Administration:

1. Infrastructure design and deployment (Setup Distribution Points across the country, PXE Boot service in Helpdesk VLAN in multiply locations, Boundary Group assignment)
2. Server Maintenance (Troubleshooting any SCCM Issues, Reading both server & client logs for identifying problems, PXE Boot Issues, SQL Logs sizing, Server updates, etc )
3. Role Management (Scoping of permissions to software and hardware based on user’s group)
4. Packaging & Application Deployment (Using Application Catalog to provide software on demand service for users, Packaged over 56 Windows Applications & 3 Mac Applications)
5. Software Updates (Setup Shavlik Patch Management plugin for automated 3^rd party software updates, such as Flash/Firefox/Java)
6. Software Metering (Project, Visio, Acrobat)
7. OSD Deployment (Based Image, Boot Image, Clean Drivers)
8. Report & Query Writing (Hardware Reports, Software Reports, etc)
9. Scripting (PowerShell, Batch, AutoIT)
10. General SCCM training & SCCM Packaging for team members

• Casper Administration:

1. Infrastructure design and deployment (Setup JSS Servers for mac management)
2. Packaging & Application Deployment (Created custom shell script installer for our business needs)
3. Imaging (Setup Netboot servers and created Netboot images for Imaging)
4. Scripting (Shell Script)

• ESET Administration:

1. Setup ESET Server for the environment;
2. Created automated installer for ESET client;

• AD Self Service Administration:

1. Setup AD SelfService Portal for user self-password change & unlock;

• Internal Helpdesk Website

1. Created internal Helpdesk website for Helpdesk team branding;
2. Drafted how to documents and published on internet Helpdesk website;
3. Drafted helpdesk notification emails